EmmaFree trial
Every plan starts with 7 days free. Cancel before the trial ends and you won’t be charged at all.
Refunds
- First payment and renewals: if you ask within 14 days of a charge, we’ll refund it in full.
- Yearly plans: after those 14 days, cancelling stops the next renewal and you keep Emma until the end of the year you paid for. [Owner: decide whether to refund the unused months.]
- If something is broken: if Emma doesn’t work on your Mac and we can’t fix it, we’ll refund the current period.
Where your local consumer law gives you more rights, those rights apply.
How to ask
Write to hello@theemmafamily.com from the email on your account, or use the link on your invoice. Refunds are issued by Polar, our merchant of record, to the original payment method, usually within 5 to 10 business days depending on your bank.
Cancelling
You can cancel any time from your account. Cancelling stops future charges; it doesn’t refund past ones on its own. Ask us if you want a refund too.
Last updated: 2026-11-14